We look for many qualities in the individuals we hire -- the ability to communicate effectively, a high level of organization, strong interpersonal skills, and so on.

Regardless of an applicant's qualifications, we always look for one attribute in particular -- the desire to provide high quality products with excellent customer service. We can train people how to work with clients or run pieces of equipment, but to have passion for customer service and pride for your work takes a unique individual.

If these are qualities you possess, we're sure you'll find a rewarding career with us. We supply our team with the latest technology, afford them the best training available, and provide every opportunity for growth within our company.

Current Openings

Full Time Customer Service Representative

Summary:

We are looking for a fun, outgoing individual with a positive attitude to become part of our Customer Service Team. The Customer Service Representative will be responsible for inbound/outbound calls, e-mail correspondence and assisting in our Sales Department.

Job Duties and Responsibilities:
• Provide customer support through all stages of production and enter in orders.
• Manage the quality and output of print jobs.
• Create, update and manage dockets.
• Co-ordinate pre-press, print & bindery projects.
• Act as a liaison between sales, customers, production & outside vendors.
• Promote additional services and solutions to existing clients.
• Provide consultation services and recommendations for best approach to job completion to customers, both internal and external.
• Ensure timely production and delivery of jobs.
• Communicate all activities/ issues with Sales Representative on a daily basis.
• Administrative tasks.
• Inform customers of products/services.

The Ideal candidate will possess the following skills:
• Positive, friendly demeanour.
• Familiarity with computer quoting system an asset, but not a requirement.
• Previous experience in the printing industry experience including pre-press, digital printing, offset printing; finishing and signage an asset.
• Fluent in English with the ability to communicate effectively.
• Strong organizational skills.
• Ability to multitask and remain organized.
• Energy and drive.
• Able to work independently and efficiently to meet deadlines.
• Able to promptly answer sales phone calls.
• Proficient with Microsoft Office software applications.

This position offers a competitive compensation, health package and vacations. If you describe yourself as a team player, enthusiastic, possess a high level of integrity, energy and the willingness to make a significant contribution, we invite you to apply for this opportunity.

Please email your application to accounting@emersonclarke.com and indicate you are applying for the CSR Position in the subject line of your email.

Thank you for your interest, but please note that only successful candidates will be contacted for an interview.